Healthcare Admin & Front Desk Officer

Mercy Aged and Community Care Ltd; Cairns Regional; On-site; AUD 52,000 - 72,000; Full time

Job summary

Mercy Health Cairns seeks an experienced administrator to support daily operations, act as the first point of contact for residents and families, and manage rostering alongside the General Manager.

You will provide courteous reception and admin support, coordinate communications, and maintain tidy records. Ideal candidates have healthcare admin experience, strong MS Office skills, and a compassionate approach.

Qualifications

• Previous administrative experience, preferably in healthcare or aged care.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, organisational and communication skills.
• Attention to detail and roster planning knowledge.
• Excellent time management and prioritisation.
• Aged care or health experience desirable.
• Empathy and compassion for elderly residents.
• Commitment to client data confidentiality.

Responsibilities

• Support the General Manager with daily admin tasks.
• Be first point of contact for residents, families and staff; provide reception and admin support including rostering.
• Facilitate communication with residents, families and staff about admin needs.
• Oversee day-to-day office activities for residents, visitors and staff.
• Provide timely support to managers and maintain document storage.

Skills

Administrative experience

Microsoft Office

Interpersonal skills

Roster planning

Tools

MS Office

Job description

Mercy Health Cairns seeks an experienced administrator to support daily operations, act as the first point of contact for residents and families, and manage rostering alongside the General Manager.

You will provide courteous reception and admin support, coordinate communications, and maintain tidy records. Ideal candidates have healthcare admin experience, strong MS Office skills, and a compassionate approach.