Front Desk Receptionist & Resident Liaison

Arcare; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health Insurance

Employee Assistance Program

Reward & Recognition programs

Healthy work-life balance

Career progression

Job summary

Arcare Hove in Adelaide, SA is seeking a Receptionist/Client Liaison to create a welcoming front-of-house experience for residents, families and visitors. You will manage calls, coordinate appointments and support administration to keep a warm, well-run residence.

The role emphasizes professional communication, security-minded visitor handling, and rostering tasks to support a collaborative care team in a leading aged care setting.

Qualifications

• Proficient in front-of-house operations and reception tasks.
• Experience with rostering software is advantageous.
• Excellent verbal and written communication.
• Able to provide friendly, professional service to residents and families.

Responsibilities

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills

Front-of-house

Communication

Admin support

Roster coordination

Team player

Customer service

Tools

Humanforce

Time Target

Job description

Arcare Hove in Adelaide, SA is seeking a Receptionist/Client Liaison to create a welcoming front-of-house experience for residents, families and visitors. You will manage calls, coordinate appointments and support administration to keep a warm, well-run residence.

The role emphasizes professional communication, security-minded visitor handling, and rostering tasks to support a collaborative care team in a leading aged care setting.