Receptionist

Arcare; Adelaide; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Health Insurance

Employee Assistance Program

Reward & Recognition programs

Healthy work-life balance

Career progression

Job summary

Arcare Hove in Adelaide, SA is seeking a Receptionist/Client Liaison to create a welcoming front-of-house experience for residents, families and visitors. You will manage calls, coordinate appointments and support administration to keep a warm, well-run residence.

The role emphasizes professional communication, security-minded visitor handling, and rostering tasks to support a collaborative care team in a leading aged care setting.

Qualifications

• Proficient in front-of-house operations and reception tasks.
• Experience with rostering software is advantageous.
• Excellent verbal and written communication.
• Able to provide friendly, professional service to residents and families.

Responsibilities

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills

Front-of-house

Communication

Admin support

Roster coordination

Team player

Customer service

Tools

Humanforce

Time Target

Job description

Receptionist/ Client Liaison - Arcare Hove

• Arcare Hove is a 121-bed residence, offering a unique opportunity for a Receptionist to be the first point of contact for residents, families, and visitors. Play a key role in supporting daily operations, coordinating communications, and contributing to exceptional service delivery within our South Australian residence.


• Opportunities for Professional Development and Career Progression: Arcare's proven track record of developing Senior Leaders.


• Promotes and Supports a Healthy Work-Life Balance


• State-of-the-art facilities and a beautiful working environment


• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)


• Employee Assistance Program


• Reward & Recognition programs

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere


• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently


• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed


• Registering and monitoring visitors, ensuring security and safety protocols are followed


• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary


• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations


• Experience using employee scheduling software such as Humanforce or Time Target (desirable)


• Adaptable, passionate and willing to learn


• Collaborative approach


• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we'd love to hear from you

About Arcare

As one of Australia's leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple - building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer.