Administration

Arcare; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Employee discounts

EAP (Employee Assistance Program)

Mobility options

Professional development

Facilities and environment

Job summary

Arcare Logan Reserve is seeking an Administration Officer/Roster Coordinator to ensure a welcoming front-of-house experience for residents, families and visitors. You will support administration systems, rostering and communications to keep the residence running smoothly with warmth and professionalism.

Key responsibilities include rostering staff, coordinating shift changes, handling calls, and assisting with general admin tasks while maintaining accurate records.

Qualifications

• Experience with rostering and front-of-house administration.
• Experience using scheduling software such as Humanforce or Time Target.
• Willing to learn and work in a collaborative, friendly environment.

Responsibilities

• Welcoming residents, visitors and families and creating a positive atmosphere.
• Developing and maintaining staff rosters to ensure adequate coverage for all shifts.
• Managing shift changes, leave requests and replacements to maintain staffing levels.
• Answering incoming calls and directing inquiries to the right departments.
• Scheduling appointments for residents with medical professionals or service providers.
• Registering and monitoring visitors and ensuring safety protocols are followed.
• Assisting with rostering, filing, data entry and keeping records up to date.

Skills

Administrative skills

Scheduling software

Adaptable

Collaborative

Communication

Tools

Humanforce

Time Target

Job description

Administration Officer/Roster Coordinator - Arcare Logan Reserve

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high-growth sector
• State-of-the-art facilities and a beautiful working environment
• Professional development opportunities
• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
• Employee Assistance Program
• Reward & Recognition programs
• Interstate reach & mobility options

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willing to learn
• Collaborative approach
• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Our people and culture set us apart, and our ongoing focus is working together as one team. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer.