Administration Officer – Front Desk & Resident Support

UnitingCare Health; Caloundra; Presencial; AUD 36.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging up to $15,900

Meal entertainment up to $2,650

Not-for-profit salary packaging

Descripción de la vacante

UnitingCare Health is seeking an Administration Officer to provide high-quality front-of-house and administrative support at BlueCare-branded residential services in Queensland. You will manage reception, handle enquiries, prepare reports, and support admissions and accounts processing, while upholding privacy and a resident-centered approach.

Strong Microsoft Office skills and experience in healthcare or aged care are highly regarded.

Formación

• Proven experience in administration and office support roles.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and administrative systems.
• Strong organisational and time management skills.
• Ability to manage competing priorities and work independently.
• Experience in aged care or healthcare (highly regarded).
• Certificate III or IV in Business Administration (desirable).
• Confidence to satisfy the relevant probity checks required by legislation or policies.

Responsabilidades

• Provide reception coverage and create a welcoming, inclusive front-of-house environment
• Manage phone calls, emails, enquiries and visitor entry requirements
• Act as the first point of contact for residents, families and visitors
• Provide administrative support including preparing correspondence, reports, agendas and minutes
• Support resident administration processes including admissions, records and reporting
• Assist with accounts administration, including invoice processing
• Organise diaries, meetings, appointments and travel arrangements
• Respond to feedback and complaints with professionalism and elevate where required
• Ensure confidentiality, privacy and accurate handling of sensitive information
• Work collaboratively with staff to support smooth operations and a positive resident experience

Conocimientos

Administration

Customer service

Microsoft Office

Organisational skills

Time management

Independence

Educación

Certificate III/IV in Business Admin

Descripción del empleo

UnitingCare Health is seeking an Administration Officer to provide high-quality front-of-house and administrative support at BlueCare-branded residential services in Queensland. You will manage reception, handle enquiries, prepare reports, and support admissions and accounts processing, while upholding privacy and a resident-centered approach.

Strong Microsoft Office skills and experience in healthcare or aged care are highly regarded.