Administration

Arcare Aged Care; Queensland; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Employee discounts

Employee Assistance Program

Reward & Recognition programs

Interstate mobility options

Job summary

Arcare Aged Care Logan Reserve is seeking an Administration Officer/Roster Coordinator to ensure a welcoming front-of-house experience for residents, families and visitors. You will manage communications, support rostering systems and contribute to a warm, well-run residence.

Our Receptionists are valued team members, bringing warmth and professionalism to every interaction with staff, residents and families across the site. If you thrive in a people-focused role, apply now.

Qualifications

• Sound administrative skills with rostering experience and attention to detail.
• Experience using employee scheduling software such as Humanforce or Time Target (desirable).
• Adaptable, passionate and willing to learn.
• Collaborative approach and team orientation.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere.
• Staff scheduling: develop and maintain staff rosters to cover all shifts and care requirements.
• Manage shift changes, leave requests and replacements to maintain staffing levels.
• Answer incoming calls and direct inquiries efficiently.
• Schedule appointments with medical professionals or service providers as needed.
• Register and monitor visitors ensuring security and safety protocols.
• Provide information and assistance to residents and families, connecting them with staff.
• Assist with rostering, filing, data entry, and other administrative tasks.

Skills

Administrative skills

rostering

Customer service

Communication

Tools

Humanforce

Time Target

Job description

Administration Officer/Roster Coordinator - Arcare Logan Reserve

Why Join Arcare?

• Supportive leadership and a positive workplace culture
• Job security in a high-growth sector
• State-of-the-art facilities and a beautiful working environment
• Professional development opportunities
• Exclusive employee discounts (Apple, Samsung, Travel, Health Insurance, Gyms & more)
• Employee Assistance Program
• Reward & Recognition programs
• Interstate reach & mobility options

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Our Receptionists are highly valued and are an integral part of the operational team, bringing warmth and professionalism to every interaction.

Your key responsibilities will be:

• Welcoming residents, visitors and families, creating a positive and inviting atmosphere
• Staff Scheduling: Developing and maintaining staff schedules to ensure adequate coverage for all shifts and to meet the care requirements of residents. This involves coordinating the availability of different staff members, taking into account their qualifications, preferences, and contractual obligations.
• Managing Shift Changes: Handling requests for shift changes, leave, or time off and finding suitable replacements when necessary to maintain staffing levels.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software such as Humanforce or Time Target (desirable)
• Adaptable, passionate and willing to learn
• Collaborative approach
• Friendly and effective communication abilities

  If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

  About Arcare

  As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

  Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain).

  Arcare values diversity within our workforce and is an equal opportunity employer.