Receptionist / Admin

Arcare; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Supportive leadership

Job security

Facilities

Rewards program

Job summary

Arcare Brisbane is seeking a friendly front-of-house administrator to ensure a welcoming experience for residents, families and visitors. You will manage communications, support rostering and admin systems, and contribute to a warm, well-run residence.

Your role includes handling incoming calls, directing inquiries, scheduling visits with healthcare professionals, registering visitors, and maintaining records with confidentiality and care.

Qualifications

• Sound administrative skills with rostering and team allocations.
• Experience using scheduling software to support rostering.
• Adaptable, passionate and willing to learn.
• Friendly and effective communication abilities.

Responsibilities

• Welcoming residents, visitors and families creating a positive and inviting atmosphere.
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
• Registering and monitoring visitors, ensuring security and safety protocols are followed.
• Providing information and assistance to residents and their families, addressing queries and connecting them with staff.
• Assisting with administrative tasks, rostering, filing, data entry, maintaining records, mail and deliveries.

Skills

Rostering support

Scheduling software

Adaptability

Communication

Tools

Humanforce

Time Target

Job description

• Supportive leadership and a positive workplace culture
• Job security in a high growth sector
• State-of-the-art facilities and beautiful working environment
• Reward & Recognition programs

About the Role

You will play a vital role in ensuring a welcoming and professional front-of-house experience for residents, families & visitors; managing communications, supporting administration systems, and contributing to a warm and well-run residence.

Your key responsibilities will be:

• Welcoming residents, visitors and families creating a positive and inviting atmosphere
• Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently
• Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed
• Registering and monitoring visitors, ensuring security and safety protocols are followed
• Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary
• Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries

Skills & Experience

• Sound administrative skills with the ability to support rostering and team member allocations
• Experience using employee scheduling software to support with rostering such as Humanforce or Time Target
• Adaptable, passionate and willingness to learn
• Friendly and effective communication abilities

If you're someone who thrives in a people-focused role and takes pride in delivering exceptional service, we’d love to hear from you

About Arcare

As one of Australia’s leading aged care providers, Arcare operates over 60 residences across QLD, NSW, ACT, SA and VIC, supported by more than 10,000 team members. Our focus is simple — building meaningful relationships between residents, families, and staff, with our residents at the heart of everything we do.

Please note that you must have Australian Working Rights and a NDS Worker Screening Check (or be willing to obtain).

Arcare values diversity within our workforce and is an equal opportunity employer.