Remote Travel Concierge Lead

Publicroles; Adelaide; Remote; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fully remote

Exclusive travel perks

Professional development

Community culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return. You’ll manage bookings, handle updates and changes, and provide travel guidance with a service-first approach.

Ideal candidates communicate clearly, bring experience in customer service within travel or hospitality, and excel at organizing details while adapting to booking tools. Fully remote with national coverage and travel perks on offer.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new booking systems and tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel enthusiasm

Tools

Booking tools

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return. You’ll manage bookings, handle updates and changes, and provide travel guidance with a service-first approach.

Ideal candidates communicate clearly, bring experience in customer service within travel or hospitality, and excel at organizing details while adapting to booking tools. Fully remote with national coverage and travel perks on offer.