Remote Travel Support Specialist

Sophos; Toowoomba Regional; Remote; AUD 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Travel perks and discounts

Ongoing training and mentorship

Supportive team culture

Job summary

Alma Aventurera seeks a Remote Travel Consultant to guide clients from idea to safe return, delivering seamless, stress‑free experiences. You’ll handle bookings, share destination insights, and troubleshoot with care and professionalism.

The role emphasizes strong communication, travel knowledge, and a genuine passion for helping others create unforgettable journeys. Fully remote with ongoing training and travel perks.

Qualifications

• Excellent written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• Genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Strong communications

Customer service experience

Tech-savvy

Love for travel

Job description

Alma Aventurera seeks a Remote Travel Consultant to guide clients from idea to safe return, delivering seamless, stress‑free experiences. You’ll handle bookings, share destination insights, and troubleshoot with care and professionalism.

The role emphasizes strong communication, travel knowledge, and a genuine passion for helping others create unforgettable journeys. Fully remote with ongoing training and travel perks.