Remote Travel Experience Architect

Csl; Australia; Remote; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Travel perks

Professional development

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from their first trip idea through safe return, delivering seamless, memorable experiences with professionalism and care.

You’ll handle bookings, provide destination insights, and guide travelers through changes with a service-minded approach. This fully remote role emphasizes clear communication, attention to detail, and a passion for helping others design unforgettable journeys.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—travel, tourism or hospitality preferred.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new booking tools.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech-savvy

Love of travel

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from their first trip idea through safe return, delivering seamless, memorable experiences with professionalism and care.

You’ll handle bookings, provide destination insights, and guide travelers through changes with a service-minded approach. This fully remote role emphasizes clear communication, attention to detail, and a passion for helping others design unforgettable journeys.