Remote Travel Concierge — Expert Client Support & Planning

Mindrift; Darwin; Remote; AUD 50,000 - 70,000; Full time

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from the initial travel idea through safe return home. You will handle bookings, updates, and requests with a focus on seamless, stress-free experiences.

Join a team that prides itself on trust, consistency, and heart, delivering personalized, high-quality support to travelers nationwide. This role emphasizes professional communication and problem-solving across multiple channels.

Qualifications

• Experience in customer service or travel bookings is preferred.
• Excellent written and spoken communication across channels (email, phone, chat).
• Ability to handle bookings updates, cancellations and special requests.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Customer service

Communication

Empathy

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from the initial travel idea through safe return home. You will handle bookings, updates, and requests with a focus on seamless, stress-free experiences.

Join a team that prides itself on trust, consistency, and heart, delivering personalized, high-quality support to travelers nationwide. This role emphasizes professional communication and problem-solving across multiple channels.