Remote Travel Concierge Lead

Yomg Mornington; Gold Coast City; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks and discounts

Professional development and training

Team support and community culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to safe return. You’ll handle bookings, provide destination insights, and troubleshoot issues with empathy and professionalism.

This role emphasizes strong communication and a customer-first mindset, all while enjoying fully remote work. Ideal candidates bring travel and hospitality experience, attention to detail, and comfort with booking tools.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Customer service

Travel knowledge

Communication

Tech literacy

Tools

Booking tools

Job description

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to safe return. You’ll handle bookings, provide destination insights, and troubleshoot issues with empathy and professionalism.

This role emphasizes strong communication and a customer-first mindset, all while enjoying fully remote work. Ideal candidates bring travel and hospitality experience, attention to detail, and comfort with booking tools.