Remote Travel Concierge & Perks Specialist

Alma Aventurera; Darwin; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks

Professional development

Community culture

Job summary

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless, memorable travel experiences. You’ll handle bookings, provide expert destination insights, and resolve issues with empathy, all while maintaining high service standards.

The role offers fully remote flexibility, exclusive travel perks, ongoing professional development, and a culture centered on passion for travel and meaningful connections.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Communication

Customer service

Attention to detail

Tech savvy

Love for travel

Tools

Booking software

Job description

Alma Aventurera is seeking a Remote Travel Consultant to support clients from idea to return, delivering seamless, memorable travel experiences. You’ll handle bookings, provide expert destination insights, and resolve issues with empathy, all while maintaining high service standards.

The role offers fully remote flexibility, exclusive travel perks, ongoing professional development, and a culture centered on passion for travel and meaningful connections.