Remote Travel Concierge & Client Support Specialist

Xpt Software Australia Pty; Newcastle; À distance; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Fully remote flexibility — work from 0

Exclusive travel perks and industry‑lo

Professional development throughongo

Supportive team culture and community

Résumé du poste

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences and handling bookings.

You’ll engage across email, phone, and messaging, provide destination insights, and resolve issues with empathy and efficiency, keeping travelers informed.

Join a team that values trust, consistency, and heart, with flexible remote work, ongoing training, mentorship, and travel perks to support your growth.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsabilités

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Connaissances

communication skills

customer service

attention to detail

tech savvy

love for travel

Description du poste

Alma Aventurera is seeking a Remote Travel Consultant to guide clients from idea to return, delivering seamless, memorable experiences and handling bookings.

You’ll engage across email, phone, and messaging, provide destination insights, and resolve issues with empathy and efficiency, keeping travelers informed.

Join a team that values trust, consistency, and heart, with flexible remote work, ongoing training, mentorship, and travel perks to support your growth.