Remote Reservation Support Specialist | Flexible Scheduling

NSW Health; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Job summary

NSW Health is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support in a remote setting.

You will research information, coordinate reservations, ensure accuracy, provide confirmations, and maintain records. Training provided; flexible scheduling; opportunities for professional development; remote environment.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Research online

Reservation systems

Reliability

Time management

Reservation experience

Job description

NSW Health is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support in a remote setting.

You will research information, coordinate reservations, ensure accuracy, provide confirmations, and maintain records. Training provided; flexible scheduling; opportunities for professional development; remote environment.