Room Leader, Kogarah — Supportive Team & Growth

Anzuk; Sydney; Remote; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training provided

Ongoing support

Professional development

Diverse responsibilities

Job summary

Anzuk is hiring a Reservation Support Agent to assist customers with reservation inquiries and updates in a remote role. The ideal candidate is organized, detail-oriented, and capable of researching information to provide professional service.

Responsibilities include responding to inquiries, coordinating reservations, and maintaining accurate records, with ongoing training and development opportunities in a flexible, remote environment.

Qualifications

• Strong customer-service skills.
• Good written and verbal communication.
• Excellent attention to detail.
• Ability to learn reservation systems.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Research online

Reservation systems

Dependable

Time management

Experience helpful

Job description

Reservation Support Agent – Remote

Posted today

Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs