Remote Reservation Support Specialist

Aussie; Australia; Remote; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Job summary

Aussie is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support in a remote role.

The ideal candidate is well organized, enjoys researching information, and committed to providing professional customer service.

You will respond to inquiries, gather preferences, coordinate reservations, review details for accuracy, and provide confirmations and updates.

Qualifications

• Excellent customer-service and communication skills.
• Strong attention to detail and accuracy.
• Ability to research information and learn reservation systems.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Strong customer service skills

Attention to detail

Written and verbal communication

Time management

Researching information

Reservation systems familiarity

Dependable and self-motivated

Job description

Aussie is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support in a remote role.

The ideal candidate is well organized, enjoys researching information, and committed to providing professional customer service.

You will respond to inquiries, gather preferences, coordinate reservations, review details for accuracy, and provide confirmations and updates.