Remote Reservation Support Agent — Growth & Training

Just Got Finance Pty Ltd; City of Brisbane; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training available

Ongoing support

Professional development

Diverse responsibilities

Job summary

Just Got Finance Pty Ltd is seeking a detail‑oriented Reservation Support Agent to assist customers with reservations, research options, and provide professional support entirely remotely. The role emphasizes accuracy, strong communication, and reliable performance in a flexible schedule environment.

You will handle inquiries, gather preferences, coordinate bookings, and keep records up to date while collaborating with providers when needed.

Qualifications

• Demonstrates strong customer service and professional communication.
• Shows meticulous attention to detail and accuracy in records.
• Communicates clearly, both written and verbal, with diverse customers.
• Keeps organized, prioritizes tasks, and meets deadlines.
• Proficient with computers and basic software tools; able to learn new systems.
• Can research information online to answer inquiries.
• Willing to learn and operate reservation systems.
• Reliable, self-motivated, and able to manage time effectively.
• Experience in reservations is helpful but not required.

Responsibilities

• Respond to reservation inquiries and provide clear options and updates.
• Research available options and gather customer preferences.
• Coordinate reservations and review details for accuracy.
• Provide confirmations and relevant information to customers.
• Assist with modifications and updates as needed.
• Communicate with providers when necessary and maintain records.
• Follow up on outstanding details and ensure customer satisfaction.

Skills

Customer service

Attention to detail

Communication

Organization

Computer basics

Online research

Reservation systems

Reliability

Time management

Reservation experience

Job description

Just Got Finance Pty Ltd is seeking a detail‑oriented Reservation Support Agent to assist customers with reservations, research options, and provide professional support entirely remotely. The role emphasizes accuracy, strong communication, and reliable performance in a flexible schedule environment.

You will handle inquiries, gather preferences, coordinate bookings, and keep records up to date while collaborating with providers when needed.