Remote Reservation Specialist | Flexible Hours & Growth

Shellharbour Accounting & Business Advisers; Australia; Remote; AUD 34,000 - 44,000; Full time

Job summary

Shellharbour Accounting & Business Advisers is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research information and maintain organized records.

The role offers remote work with flexible scheduling and training provided to help you learn reservation systems while delivering professional customer service. You will gather customer preferences, coordinate reservations, review details for accuracy,

Qualifications

• Strong customer-service skills and attention to detail.
• Good written and verbal communication.
• Able to learn and use reservation systems and CRM tools.

Responsibilities

• Respond to reservation inquiries and provide options.
• Gather customer preferences and information.
• Coordinate reservations and maintain records.
• Review reservation details for accuracy and provide confirmations.
• Support with modifications and updates and communicate with providers.
• Follow up on outstanding details and ensure customer satisfaction.

Skills

Customer service

Attention to detail

Written & Verbal communication

Organization

Basic computer skills

Research online

Reservation systems

Time management

Dependable

Tools

Reservation software

CRM basics

Job description

Shellharbour Accounting & Business Advisers is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research information and maintain organized records.

The role offers remote work with flexible scheduling and training provided to help you learn reservation systems while delivering professional customer service. You will gather customer preferences, coordinate reservations, review details for accuracy,