Remote Reservation & Support Specialist - Flexible Hours

Nex Building Group; Australia; Remote; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training provided

Job summary

Nex Building Group is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This remote role emphasizes accuracy, timely responses, and professional service across channels.

You will research options, gather customer preferences, coordinate reservations, and maintain organized records while delivering high-quality customer assistance.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer skills

Online research

Reservation systems

Time management

Reservation experience

Job description

Nex Building Group is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This remote role emphasizes accuracy, timely responses, and professional service across channels.

You will research options, gather customer preferences, coordinate reservations, and maintain organized records while delivering high-quality customer assistance.