Remote Reservation Support Specialist

Jobs.Wa.Gov.Au; Australia; Remote; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Jobs.Wa.Gov.Au is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This role focuses on providing timely, accurate information and ensuring smooth booking processes in a remote setting.

Ideal candidates have strong communication, solid research skills, and the ability to learn reservation systems quickly. The position offers flexible scheduling, remote work, and opportunities to develop customer-service,

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer-service

Attention to detail

Written and verbal comm

Organization

Basic computer skills

Online research

Learn reservation systems

Dependable and motivated

Time management

Reservation experience (nice to have)

Job description

Jobs.Wa.Gov.Au is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. This role focuses on providing timely, accurate information and ensuring smooth booking processes in a remote setting.

Ideal candidates have strong communication, solid research skills, and the ability to learn reservation systems quickly. The position offers flexible scheduling, remote work, and opportunities to develop customer-service,