Tax & Business Accountant | Smsf & Client Advisory

Shellharbour Accounting & Business Advisers; Australia; Remote; AUD 34,000 - 44,000; Full time

Job summary

Shellharbour Accounting & Business Advisers is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates, and general support. You will research information and maintain organized records.

The role offers remote work with flexible scheduling and training provided to help you learn reservation systems while delivering professional customer service. You will gather customer preferences, coordinate reservations, review details for accuracy,

Qualifications

• Strong customer-service skills and attention to detail.
• Good written and verbal communication.
• Able to learn and use reservation systems and CRM tools.

Responsibilities

• Respond to reservation inquiries and provide options.
• Gather customer preferences and information.
• Coordinate reservations and maintain records.
• Review reservation details for accuracy and provide confirmations.
• Support with modifications and updates and communicate with providers.
• Follow up on outstanding details and ensure customer satisfaction.

Skills

Customer service

Attention to detail

Written & Verbal communication

Organization

Basic computer skills

Research online

Reservation systems

Time management

Dependable

Tools

Reservation software

CRM basics

Job description

Reservation Support Agent – Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs