Remote Order Address Specialist

HRS Talent Solutions; Cairns Regional; Remote; AUD 42,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Order Support Assistant. The role handles address-change requests within orders, verifying details, checking status, and guiding customers through approved processes. Responsibilities emphasize accurate record-keeping and clear communication.

Newcomers are welcome; no mandatory prior order-system experience. This position combines customer service with administrative tasks in a flexible remote setting, with hours that may be full-time or

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Newcomers are welcome; previous order-system experience is not mandatory.

Responsibilities

• Identify the order and customer from references and check current status.
• Update or refer an address change per employer’s instructions.
• Record requested changes, confirmations, and remaining questions clearly.
• Avoid altering unrelated billing or account details.
• Ensure polite, precise, and honest written replies to customers.

Skills

Customer service

Office administration

Attention to detail

Communication

Tools

Order system search

Email communication

Job description

HRS Talent Solutions is seeking a Remote Customer Service Order Support Assistant. The role handles address-change requests within orders, verifying details, checking status, and guiding customers through approved processes. Responsibilities emphasize accurate record-keeping and clear communication.

Newcomers are welcome; no mandatory prior order-system experience. This position combines customer service with administrative tasks in a flexible remote setting, with hours that may be full-time or