Remote Case Status Coordinator

HRS Talent Solutions; Bunbury; Remote; AUD 58,000 - 61,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Case Status Assistant for a remote, full-time role in Australia. The position handles status updates of service requests in an online tracker, ensuring accuracy and timely communication with the team.

Applicants should be comfortable with online forms and tracking sheets, perform close reading, and ask questions when a status is unclear. Previous customer service experience is helpful but not required.

Qualifications

• Comfort with online forms and tracking sheets.
• Strong close reading and attention to details.
• Willingness to ask questions when status is unclear.

Responsibilities

• Update the administrative status of service requests in the online tracker.
• Interpret information from colleagues and apply the correct status.
• Verify forms and data before updating a record.
• Record a brief note with the source of the update.
• Pause and confirm current status when updates conflict.
• Ensure updates reflect real events and do not mislead customers.

Skills

Online forms

Tracking sheets

Close reading

Ask when unclear

Job description

HRS Talent Solutions is seeking a Customer Service Case Status Assistant for a remote, full-time role in Australia. The position handles status updates of service requests in an online tracker, ensuring accuracy and timely communication with the team.

Applicants should be comfortable with online forms and tracking sheets, perform close reading, and ask questions when a status is unclear. Previous customer service experience is helpful but not required.