Remote Delivery Exception Specialist

Hrstalentsolutions; Gladstone Regional; Remote; AUD 64,000 - 68,000; Full time

Job summary

Hrstalentsolutions is seeking a Delivery Exception Message Assistant to join our remote team. This full-time role focuses on handling written communication for delivery exceptions, using order records and approved updates to respond to customers. You will work with approved carrier statuses and ensure handoffs are clear and accurate.

The position blends customer service with office administration. You will not promise outcomes beyond approved statuses and will follow secure channels for

Qualifications

• Experience with customer service, office administration, email support, or order records is useful but not required.
• The role combines customer service and office administration in a remote setting.

Responsibilities

• Review delivery exception cases in the order system.
• Communicate status updates to customers with empathy.
• Record corrected customer delivery information for review.
• Refer complex cases to designated specialists.
• Maintain up-to-date case history and pending actions.

Skills

Customer service

Office administration

Email support

Order records

Remote work

Job description

Hrstalentsolutions is seeking a Delivery Exception Message Assistant to join our remote team. This full-time role focuses on handling written communication for delivery exceptions, using order records and approved updates to respond to customers. You will work with approved carrier statuses and ensure handoffs are clear and accurate.

The position blends customer service with office administration. You will not promise outcomes beyond approved statuses and will follow secure channels for