Remote Delivery Exceptions Specialist

HRS Talent Solutions; Gladstone Regional; Remote; AUD 64,000 - 68,000; Full time

Job summary

HRS Talent Solutions is seeking a Delivery Customer Service Representative for a fully remote, full-time role in Australia. The position involves handling delivery exceptions, updating customers with confirmed statuses, and coordinating with the fulfillment team to ensure accurate case histories.

You will read order and carrier updates, reference approved statuses, and avoid promising outcomes not supported by data.

Qualifications

• Experience in customer service, order records, or email support.
• Strong written and verbal communication skills.
• Ability to read several sources and report only confirmed facts.
• Empathy and careful note-taking under privacy rules.

Responsibilities

• Review assigned delivery exceptions in a web-based order queue.
• Compare latest carrier update with the customer's question.
• Send a clear email about confirmed status and next steps.
• Record corrected contact or delivery information for review.
• Refer lost, disputed, or damaged deliveries to the designated specialist.

Skills

Customer service

Office administration

Email support

Order records

Job description

HRS Talent Solutions is seeking a Delivery Customer Service Representative for a fully remote, full-time role in Australia. The position involves handling delivery exceptions, updating customers with confirmed statuses, and coordinating with the fulfillment team to ensure accurate case histories.

You will read order and carrier updates, reference approved statuses, and avoid promising outcomes not supported by data.