Remote Customer Preference Records Specialist

HRS Talent Solutions; Bathurst; Remote; AUD 35,000 - 38,000; Full time

Job summary

HRS Talent Solutions seeks a Customer Preference Records Clerk for remote work. You will maintain customer preference fields in an online system, applying requests about email, language, and other contact settings according to policy.

The role emphasizes accuracy and clear source documentation for future reference. Responsibilities include reviewing requests, mapping them to records, updating fields, and flagging duplicates.

Qualifications

• Experience in customer service or office administration.
• Ability to update records accurately in a system.
• Comfort with online record systems and data entry tasks.
• Clear communication when a request is ambiguous or unclear.

Responsibilities

• Review assigned preference requests through a web-based queue.
• Match each request to the correct customer record using approved steps.
• Update permitted communication fields and preserve the source.
• Check that an opt-out or consent status is not overwritten casually.
• Ask or refer when a customer's wording does not map clearly to a field.
• Flag duplicate or conflicting records for a qualified reviewer.
• Note completed changes for teams that rely on the information.

Skills

Customer service

Data entry

Attention to detail

Office administration

Tools

Web-based record system

Job description

HRS Talent Solutions seeks a Customer Preference Records Clerk for remote work. You will maintain customer preference fields in an online system, applying requests about email, language, and other contact settings according to policy.

The role emphasizes accuracy and clear source documentation for future reference. Responsibilities include reviewing requests, mapping them to records, updating fields, and flagging duplicates.