Remote Customer Preferences Specialist

Hrstalentsolutions; Bathurst; Remote; AUD 35,000 - 38,000; Full time

Job summary

Hrstalentsolutions is seeking a Customer Preference Records Assistant to work remotely. The role focuses on maintaining customer preference fields in an online system and updating requests according to the employer's procedure to reflect the customer’s instruction.

Responsibilities include reviewing requests, matching them to records, updating permitted fields, preserving the source, and escalating when needed.

Responsibilities

• Review assigned preference requests through a web-based queue.
• Match each request to the correct customer record using approved steps.
• Update permitted communication fields and preserve the source.
• Check that an opt-out or consent status is not overwritten casually.
• Ask or refer when a customer's wording does not map clearly to a field.
• Flag duplicate or conflicting records for a qualified reviewer.
• Note completed changes for teams that rely on the information.

Job description

Hrstalentsolutions is seeking a Customer Preference Records Assistant to work remotely. The role focuses on maintaining customer preference fields in an online system and updating requests according to the employer's procedure to reflect the customer’s instruction.

Responsibilities include reviewing requests, matching them to records, updating permitted fields, preserving the source, and escalating when needed.