Customer Service Order Support Assistant

HRS Talent Solutions; Cairns Regional; Remote; AUD 42,000 - 44,000; Full time

Job summary

HRS Talent Solutions is seeking a Remote Customer Service Order Support Assistant. The role handles address-change requests within orders, verifying details, checking status, and guiding customers through approved processes. Responsibilities emphasize accurate record-keeping and clear communication.

Newcomers are welcome; no mandatory prior order-system experience. This position combines customer service with administrative tasks in a flexible remote setting, with hours that may be full-time or

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Newcomers are welcome; previous order-system experience is not mandatory.

Responsibilities

• Identify the order and customer from references and check current status.
• Update or refer an address change per employer’s instructions.
• Record requested changes, confirmations, and remaining questions clearly.
• Avoid altering unrelated billing or account details.
• Ensure polite, precise, and honest written replies to customers.

Skills

Customer service

Office administration

Attention to detail

Communication

Tools

Order system search

Email communication

Job description

Customer Service Order Support Assistant

Customer Service Order Address Changes

Remote | Full-time or part-time | 30.50–32.25 per hour

A small change can affect an entire order

Customers sometimes notice an address error after an order is submitted. This position handles the first administrative steps of that correction: find the order, read the requested change, check its current status, and update or refer the request under the employer’s instructions. You will not guarantee that an address can be changed once an order has moved beyond the permitted stage.

Start with the order record

• Identify the order and customer from the supplied reference.
• Check the current address and the new details given.
• Look at the order status before making a permitted edit.
• Ask about a missing unit, postal code, or other essential detail.
• Refer a change that needs approval or a shipping-team decision.
• Record what was requested and what actually happened.

A message saying “send it to my other address” is not enough to update a shipment. Ask for the information the employer requires, using its approved process. If an order has already been sent onward, record the request and route it to the team able to determine the next step. A customer deserves a factual update rather than a promise you cannot verify.

Timing determines what an address request can accomplish. You would check the order status before offering the customer's new details to the fulfilment team. If dispatch has already begun, record the request and pass it to the person who can explain the available options. A change to one order should not automatically alter the customer's account profile. Repeat the approved delivery details back in writing where the process calls for it, and log what was requested, what was confirmed and what remains open.

After the correction request

When a change is allowed and authorized, enter the details carefully and check the saved address field by field. If another colleague makes the update, confirm its status in the online record before telling the customer it is complete. Keep the original message attached to the order so a later inquiry can be answered from the history.

• Distinguish requested, pending, approved, and completed changes.
• Read later replies before reopening an already handled request.
• Avoid changing unrelated billing or account details.
• Keep a concise note of a failed or incomplete correction.

This job brings customer service and office administration together. Written replies should be polite, specific, and honest about what can be confirmed. The record needs to support the next person who works on the order. Experience in either field is helpful, but neither is required. Newcomers are welcome; the hiring team can teach its order status and change procedures.

An address correction may come through several channels. A customer could send an email and then use an online account form. Check the current order history before applying either update so the same change is not entered twice. If the two requests differ, ask which address the customer intended under the employer’s procedure. Do not choose the most recent message solely because it came later. The record should make the confirmed destination and any unresolved question clear to the team handling shipment.

Practical starting skills

• Care with street numbers, unit details, and postal codes.
• Comfort searching an online order system and using email.
• Ability to pause when a change exceeds your authority.
• Private handling of customer details in a home office or suitable space.

This is a remote role and may be part-time or full-time; actual hours and the employer’s order-change rules must be confirmed for the opening.

A helpful customer reply should state whether the correction is confirmed, awaiting information, or under review. Those statuses are more useful than a vague assurance that the team is “working on it.” This work calls for precise status updates.

Application details

If you have checked an address, corrected a customer record, or explained a pending change, that experience can be relevant. Applicants without order-system experience are welcome when they can demonstrate careful communication. You are applying for administrative support, not for authority to override shipping decisions.

The employer may request a website application from candidates selected to continue.

The employer will confirm the exact point in its order process when an address can be changed.