Remote HR Lead, People Strategy & Change

Dwf Group; Sydney; Remote; AUD 65,000 - 80,000; Full time

Job summary

Pet Circle in Sydney, Australia seeks a Customer Specialist to support our community of pet families remotely. You will guide customers through onboarding, purchases and post-sale assistance, ensuring a smooth experience from first contact to issue resolution.

The role is full-time (38 hours per week) with a home-office setup and reliable internet. We value empathy, clear communication and proactive problem solving to maintain our high service standards.

Responsibilities

• Support customers through every stage of their journey with Pet Circle.

Job description

Pet Circle in Sydney, Australia seeks a Customer Specialist to support our community of pet families remotely. You will guide customers through onboarding, purchases and post-sale assistance, ensuring a smooth experience from first contact to issue resolution.

The role is full-time (38 hours per week) with a home-office setup and reliable internet. We value empathy, clear communication and proactive problem solving to maintain our high service standards.