Remote Customer Experience & Insights Specialist

Talent Corp; Sydney; Remote; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Lunch & learns

Secondments

Go1 courses

Flexible working environment

Employee discount

Paw rental leave

Volunteer days

Fitness partnership

Job summary

Pet Circle in Sydney is seeking a Customer Specialist to join a remote-first, 38-hour week team. You’ll handle phone, live chat and email inquiries, delivering thoughtful, solution‑minded support from home. The role blends elite customer care with data-driven improvements and cross-functional collaboration.

Office-based collaboration is available in Sydney, with flexible arrangements to suit team needs. You’ll help nurture loyalty and drive positive outcomes for pets and their parents.

Qualifications

• Minimum 2 years’ professional experience in a fast paced, results driven environment.
• Experience with online systems and web technologies (CRM, ticketing systems, order management software is ideal).

Responsibilities

• Deliver best in class customer service in a high-volume and complex, contact centre environment.
• Handle all customer queries with the goal of providing efficient, effective resolution.
• Be a relationship building expert, creating genuine connections with every customer and building loyalty.
• Own every customer problem through to resolution and find the best outcome for customer and Pet Circle.
• Apply root cause analysis to recurring issues and suggest improvements.
• Champion continuous improvement across processes, tools and knowledge.
• Add a personalised, human touch to every interaction and tailor service to each customer and their pet.
• Deliver on team and individual KPIs, balancing productivity targets and CSat/NPS metrics.

Tools

CRM

Ticketing systems

Order management software

Job description

Pet Circle in Sydney is seeking a Customer Specialist to join a remote-first, 38-hour week team. You’ll handle phone, live chat and email inquiries, delivering thoughtful, solution‑minded support from home. The role blends elite customer care with data-driven improvements and cross-functional collaboration.

Office-based collaboration is available in Sydney, with flexible arrangements to suit team needs. You’ll help nurture loyalty and drive positive outcomes for pets and their parents.