Australia Hr Lead - People Strategy & Change

Dwf Group; Sydney; Remote; AUD 65,000 - 80,000; Full time

Job summary

Pet Circle in Sydney, Australia seeks a Customer Specialist to support our community of pet families remotely. You will guide customers through onboarding, purchases and post-sale assistance, ensuring a smooth experience from first contact to issue resolution.

The role is full-time (38 hours per week) with a home-office setup and reliable internet. We value empathy, clear communication and proactive problem solving to maintain our high service standards.

Responsibilities

• Support customers through every stage of their journey with Pet Circle.

Job description

• What Australia Hr Lead People Strategy Change ...

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At Pet Circle, we believe pets deserve the very best, and the people who love them deserve a better way to care for them. Since 2011, we've grown from that single idea into Australia's biggest online pet retailer, with around 700 Pet Circlers across Australia, New Zealand and the Philippines, reshaping how pet parents discover, choose and receive what their pets need.

Pet care is a $15 billion industry in Australia, and as pet ownership continues to grow, so do the expectations of modern pet parents. They want expert advice, personalised experiences, convenience and reliability, all delivered seamlessly. That's where we come in. We're building the future of pet care through technology, innovation and a deep understanding of what pets and their people need. It's a big opportunity, and we’re only just scratching the surface.

The role

Our mission is to engage with our community of pet families as their specialist for everything pet. This means we need our frontline Customer Specialist Team to be absolute specialists in our products, our business model and our customers. Our Customer Specialists are there to support our Customers through every stage of their journey with Pet Circle, from welcoming a new pet through to when things don’t go to plan.

Working Arrangements:

We are building a highly autonomous, empowered remote team - so you will be working from your home office. Specific working arrangements:

You must have a good home office set-up, including desk, laptop (and second screen), headphones / headset, phone and a fast and reliable internet connection. This includes antivirus and malware software installed on your device.

Full time, permanent role (38 hours per week), Monday - Friday

We work between 6:45am and