Pet Care Customer Specialist — Remote

Programmed Go; Sydney; À distance; AUD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Lunch & learns

Flexible working environment

50% employee discount

Pawrental leave

Volunteer days

Fitness corporate partnership

Résumé du poste

Pet Circle is building a highly autonomous remote Customer Specialist team. You will work from a home office, handling high-volume customer queries via phone, live chat and email. The role is 38 hours per week, Monday–Friday, with a rotational roster spanning early mornings to evenings.

We seek experienced, customer-focused professionals who can build loyalty, resolve issues efficiently, and drive satisfaction for pet families. This is a Sydney-based opportunity with flexible in-office options.

Qualifications

• Minimum 2 years’ professional experience in a fast-paced, results-driven environment with customer requests.
• Experience with online systems and web technologies (CRM, ticketing systems, order management software) is ideal.

Responsabilités

• Deliver best in class customer service in a high-volume contact centre environment.
• Predominantly phone-based with some live chat and email response.
• Handle customer queries from delivery enquiries to product recommendations.
• Own customer problems through to resolution and build loyalty.
• Apply root cause analysis to recurring issues and share insights.
• Champion continuous improvement across processes, tools and knowledge.
• Add a personalised, human touch to interactions and tailor service to each customer.
• Deliver on KPIs including CSat, NPS and retention.
• Be open to feedback and coaching to support team growth.

Connaissances

Customer service

CRM proficiency

Communication

Problem solving

Team collaboration

Formation

Experience in customer service environments

Outils

CRM platforms

Ticketing systems

Order management software

Description du poste

Pet Circle is building a highly autonomous remote Customer Specialist team. You will work from a home office, handling high-volume customer queries via phone, live chat and email. The role is 38 hours per week, Monday–Friday, with a rotational roster spanning early mornings to evenings.

We seek experienced, customer-focused professionals who can build loyalty, resolve issues efficiently, and drive satisfaction for pet families. This is a Sydney-based opportunity with flexible in-office options.