Remote Pet Tech Adoption Specialist

Rsm Australia Pty Ltd As Trustee For The Birdanco Practice Trust; Sydney; Remote; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Lunch & Learn sessions

Flexible working environment

Up to 50% employee discount

Pawrental leave

Volunteer days

Fitness corporate partnership

Job summary

Pet Circle is hiring a Customer Specialist to join our remote team in Australia. This full-time, 38-hour-per-week role operates on a rotational roster from early morning to evening.

You’ll handle high-volume customer inquiries, deliver proactive support, and build lasting relationships with pet parents across our community. Working from home, you’ll need a solid home office setup, reliable internet, and familiarity with CRM and ticketing systems.

Qualifications

• Minimum 2 years’ professional experience in a fast paced, results driven environment where you were managing internal or external customer requests.
• Fast learner and experience working with online systems and web technologies (CRM, ticketing systems, order management software is ideal).

Responsibilities

• Deliver best in class customer service in a high-volume and complex, contact centre environment.
• Handle all customer queries with the goal of providing an efficient, effective resolution while delighting our customers, going above and beyond to build loyalty and advocacy.
• Be a relationship building expert, creating genuine connections with every pet parent and building the trust that turns a single interaction into a lasting relationship with Pet Circle.
• Be solutions focused, owning every customer problem through to resolution and always finding the best outcome for the customer and Pet Circle, not just the quickest workaround.
• Apply root cause analysis to recurring issues, digging into why problems happen and sharing your insights so we can fix things at the source.
• Champion continuous improvement, proactively identifying and suggesting better ways of working across our processes, tools and knowledge.
• Add a personalised, human touch to every interaction, tailoring your service to each customer and their pet so we add value where we matter most.
• Deliver on all team and individual KPIs, balancing productivity targets and customer satisfaction metrics (CSat, NPS, Customer Lifetime Value and Retention Rates).
• Be open and receptive to feedback and coaching as we pride ourselves on living our continuous improvement mindset.
• Positively contribute to our passionate, pet-loving, customer-oriented, and results-driven team!

Skills

Customer service

Fast learner

Tools

CRM

Ticketing systems

Order management software

Job description

Pet Circle is hiring a Customer Specialist to join our remote team in Australia. This full-time, 38-hour-per-week role operates on a rotational roster from early morning to evening.

You’ll handle high-volume customer inquiries, deliver proactive support, and build lasting relationships with pet parents across our community. Working from home, you’ll need a solid home office setup, reliable internet, and familiarity with CRM and ticketing systems.