Relief Night & Front Office Assistant Manager

Accorhotel; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Grosvenor Hotel Adelaide, part of the Accor network, seeks an Assistant Manager/Relief Night Manager to lead front office operations on shifts and overnight. Reporting to the Front Office Manager, you will uphold service standards and drive guest satisfaction.

You will manage late arrivals, conduct nightly audits, supervise the night team, and collaborate with other departments to ensure seamless service while promoting ALL loyalty benefits and maintaining safety protocols.

Qualifications

• Proven ability to deliver exceptional guest service and uphold operational excellence.
• A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests.
• Diplomatic and well-tempered, with the ability to calmly manage challenging situations.
• Outstanding communication skills, both written and verbal.
• Availability for a 24/7 rotating roster and full Australia working rights.

Responsibilities

• Oversee hotel operations during days and overnight.
• Manage late arrivals, early departures, and guest inquiries with professionalism.
• Ensure safety, security, and emergency procedures are followed.
• Conduct nightly audits and prepare operational reports.
• Support and lead the night team to maintain premium service standards.
• Resolve guest issues promptly, ensuring a seamless experience.
• Monitor cleanliness and presentation of public areas overnight.
• Liaise with other departments to ensure continuity across shift.
• Act as a Loyalty Ambassador, promoting ALL membership and benefits.
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention.

Skills

Guest service excellence

Team leadership

Communication skills

Diplomacy under pressure

Customer empathy

Tools

Opera Cloud

Excel

Job description

Grosvenor Hotel Adelaide, part of the Accor network, seeks an Assistant Manager/Relief Night Manager to lead front office operations on shifts and overnight. Reporting to the Front Office Manager, you will uphold service standards and drive guest satisfaction.

You will manage late arrivals, conduct nightly audits, supervise the night team, and collaborate with other departments to ensure seamless service while promoting ALL loyalty benefits and maintaining safety protocols.