Lead Night Operations at a Luxury Hotel

SOFITEL; Sydney; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Global discounts at Accor hotels and 3

Birthday leave

Parental leave

Team member dining discount

Career development opportunities

Complimentary hotel stay

Employee Assistance Program

Job summary

Sofitel Sydney Wentworth is seeking an Assistant Night Manager to lead the overnight shift, ensuring a safe, secure and seamless operation across Front Office, lobby, and in-room dining. You will oversee night audits in Opera PMS and manage cash, credit, and high-balance accounts with accuracy and control.

You will be the face of the hotel after hours, handling overbookings, security incidents and guest complaints with empathy, while coaching the night team and handing over to day management

Qualifications

• Front Office or Night Audit experience in a hotel, ideally luxury.
• Confident knowledge of night audit, cash handling and banking.
• Proficiency in Opera PMS or a similar property management system desirable.
• Experience leading a team overnight with limited senior support.
• Calm, professional approach to complaints and security incidents.
• Current NSW RSA and First Aid certificate (required).
• Excellent written and spoken English; a second language is an advantage.

Responsibilities

• Lead the night: Run a safe, secure and seamless overnight operation, supervising the Night Auditor and team across Front Office, lobby, portering and in-room dining, and stepping in as the senior voice in the Night Manager’s absence.
• Own the numbers: Complete and oversee the night audit in Opera PMS, keeping every transaction balanced and finalised on time, with sound control of cash, credit and high-balance accounts.
• Make the tough calls: Handle overbookings, security incidents, intoxicated guests and complaints with sound judgement and empathy, turning difficult moments into service recovery wins.
• Be the face of the hotel after hours: Maintain a visible lobby presence, greet guests, inspect public areas and back of house, and keep the property running to Sofitel standards.
• Develop your team: Brief, coach and train night team members, and deliver a clear operational and financial handover to the day management team each morning.

Skills

Night audit experience

Cash handling

Leadership overnight

Opera PMS

Education

NSW RSA and First Aid certificates

Tools

Opera PMS

Job description

Sofitel Sydney Wentworth is seeking an Assistant Night Manager to lead the overnight shift, ensuring a safe, secure and seamless operation across Front Office, lobby, and in-room dining. You will oversee night audits in Opera PMS and manage cash, credit, and high-balance accounts with accuracy and control.

You will be the face of the hotel after hours, handling overbookings, security incidents and guest complaints with empathy, while coaching the night team and handing over to day management