Front Office Duty Manager: Lead Guest Experience & Team

Accor Apartments & Realty; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Job summary

Accor Apartments & Realty in Adelaide seeks a dedicated Duty Manager to lead the Front Office Team and deliver memorable guest experiences. You will oversee daily operations, mentor staff, manage guest feedback, and coordinate across departments to resolve challenges.

This role requires strong leadership in hotel front office, experience with reservation systems, and the ability to adapt to a flexible rotating schedule including nights and weekends.

Qualifications

• Experience in Front Office leadership roles as Team Leader or Supervisor (hotel).
• Experience with reservation and property management systems preferred.
• Strong multitasking and time management under pressure.
• Excellent written and spoken communication.
• Flexible rotating shifts, including nights, weekends and holidays.

Responsibilities

• Lead Front Office operations with expertise and direction.
• Mentor and develop Front Office Team in a supportive environment.
• Collaborate with guests to resolve issues and find solutions.
• Assist with roster planning and scheduling.
• Maintain authentic, guest-first service on every shift.

Skills

Front Office Leadership

Reservation Systems

Multitasking

Communication Skills

Flexible Scheduling

Tools

Opera PMS

Job description

Accor Apartments & Realty in Adelaide seeks a dedicated Duty Manager to lead the Front Office Team and deliver memorable guest experiences. You will oversee daily operations, mentor staff, manage guest feedback, and coordinate across departments to resolve challenges.

This role requires strong leadership in hotel front office, experience with reservation systems, and the ability to adapt to a flexible rotating schedule including nights and weekends.