On‑Floor Duty Manager — Boutique Hotel Leader

Majestic Hotels & Apartments; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Majestic Roof Garden Hotel in Adelaide is seeking a full-time Duty Manager to lead on the floor, support the team and deliver memorable guest experiences. Reporting to the Rooms Division Manager, you will ensure smooth day-to-day operations and serve as a trusted point of contact for guests and staff during your shifts.

Key duties include acting as on-site leader, resolving guest issues, supervising Front Office, coordinating with Housekeeping and Maintenance, and upholding standards, safety,

Qualifications

• Previous experience in hotel reception or Duty Manager roles.
• Calm, professional and confident approach when handling guest issues.
• Enjoys leading and supporting a team.
• Strong communication and organisational skills.
• Flexibility to work across a rotating roster, including weekends and public holidays.
• Current valid driver's licence.
• First Aid certificate (or willingness to obtain one).

Responsibilities

• Acting as the on-site leader as required to support hotel operations.
• Delivering exceptional guest service and confidently resolving any concerns or complaints.
• Supervising, training and supporting Front Office team members.
• Coordinating room readiness and daily operations with Housekeeping and Maintenance.
• Ensuring hotel standards, policies and procedures are followed at all times.
• Acting as the Responsible Person for safety, security and emergency response as required.
• Completing shift handovers, reporting and basic financial reconciliation.

Skills

Strong communication

Organisational skills

Leadership

Team leadership

Job description

Majestic Roof Garden Hotel in Adelaide is seeking a full-time Duty Manager to lead on the floor, support the team and deliver memorable guest experiences. Reporting to the Rooms Division Manager, you will ensure smooth day-to-day operations and serve as a trusted point of contact for guests and staff during your shifts.

Key duties include acting as on-site leader, resolving guest issues, supervising Front Office, coordinating with Housekeeping and Maintenance, and upholding standards, safety,