Front Office Duty Manager - Lead Guest Experience

Accor; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership - Take care of

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Mantra Hindmarsh Square, part of Accor, in Adelaide's CBD, invites a proactive Duty Manager to lead the Front Office team and deliver memorable guest experiences. You’ll supervise daily operations, coordinate rosters, mentor staff, and resolve guest issues with calm professionalism.

Join Accor and enjoy benefits through the ALL Heartist program, training platforms, and global career opportunities as you work a rotating shift including nights and weekends in a vibrant hotel environment.

Qualifications

• Demonstrated expertise in Hotel Front Office Operations with leadership experience.
• Proficiency in using reservation and property management systems is a plus.
• Ability to multitask and manage time effectively under pressure.
• Strong written and spoken communication skills.
• Flexible rotating schedule including nights, weekends and public holidays.

Responsibilities

• Take the helm and guide the hotel's day-to-day operations with expertise
• Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
• Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
• Contribute to roster planning and preparation
• Embrace authenticity and let your unique self-shine in every shift

Skills

Front Office Leadership

Reservation Systems

Time Management

Communication Skills

Flexible Schedule

Tools

Property Management Systems

Reservation Systems

Job description

Mantra Hindmarsh Square, part of Accor, in Adelaide's CBD, invites a proactive Duty Manager to lead the Front Office team and deliver memorable guest experiences. You’ll supervise daily operations, coordinate rosters, mentor staff, and resolve guest issues with calm professionalism.

Join Accor and enjoy benefits through the ALL Heartist program, training platforms, and global career opportunities as you work a rotating shift including nights and weekends in a vibrant hotel environment.