Night Operations Leader — Front Office Excellence

Accor; Melbourne; On-site; AUD 72,000 - 87,000; Full time

Benefits offered by this job

Accor partner discounts

Discounted meals

Complimentary barista coffee

Discounted car parking

Easy access to public transport

Job summary

Novotel Melbourne South Wharf, part of the Accor group, is seeking a proactive Night Manager to lead overnight hotel operations and guest service. You will supervise the Night Auditor, ensure safe and efficient night processes, and communicate with the Rooms Division Manager to maintain service standards.

The role is full-time with shifts from 11:00pm to 7:00am, including weekends and public holidays. Salary is in line with industry awards and benefits are provided.

Qualifications

• Previous experience in a hotel Front Office environment.
• Experience as a Night Manager, Assistant Manager or Night Auditor ready for next step.
• Strong leadership and team supervision skills.
• Passion for guest service and creating positive guest experiences.
• Excellent communication and interpersonal skills, with ability to build rapport.

Responsibilities

• Oversee nightly hotel operations and ensure departments function effectively.
• Manage guest relations and resolve issues during the night shift.
• Deliver exceptional service through check-ins, check-outs and guest interactions.
• Supervise the Night Auditor and ensure nightly processes are completed accurately.
• Conduct and review night audit procedures and financial reports.

Skills

Leadership

Guest service

Communication

Problem solving

Night operations management

Education

First Aid Certification

RSA Certification

Tools

Opera PMS

Night audit accounting

Job description

DiscoverNovotel Melbourne South Wharf– an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. This four-star hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.

Join our Front Office team in a pivotal leadership role as our Night Managerwhere you will be responsible for overseeing the hotel's overnight operations and delivering exceptional guest experiences around the clock.You will be responsible for leading all overnight hotel operations and ensuring our guests receive outstanding service at every interaction. You will be a confident decision-maker who can work independently while maintaining strong communication with the wider management team.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Job Description

Reporting to the Rooms Division Manager, the Night Manager plays a key role in ensuring the smooth, safe and efficient operation of the hotel during the night shift. You'll supervise our Night Auditor, act as the senior leader on duty overnight, and work within a friendly, supportive and collaborative Front Office team that is passionate about guest service.

This is a full-time position working overnight shifts, generally from 11:00pm to 7:00am, including weekends and public holidays as required.

Salary: $79,521 per annum, in line with the Hospitality Industry (General) Award.

Responsibilities:

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and resolve any questions, concerns or issues that arise during the night shift
• Deliver exceptional service through efficient check-ins, check-outs and guest interactions
• Supervise and support the Night Auditor, ensuring all nightly processes are completed accurately
• Conduct and review night audit procedures, ensuring financial transactions and reports are correct
• Lead and develop the overnight team, fostering a positive and professional working environment
• Conduct regular property inspections to maintain the safety and security of guests, team members and hotel assets
• Work closely with other departments to ensure guest needs are met, including coordinating in-room dining requests where required
• Respond effectively to emergency situations, including medical incidents, fire alarms and security concerns
• Ensure compliance with hotel policies, procedures and brand standards
• Prepare detailed handover reports and communicate operational matters to the Rooms Division Manager and day teams

Qualifications

Qualifications:

To be successful in this role, you will be a proactive hospitality professional who enjoys taking ownership, leading by example and creating memorable guest experiences.

You will possess:

• Previous experience in a hotel Front Office environment
• Experience as a Night Manager, Assistant Manager or a highly capable Night Auditor ready to take the next step in their career
• Strong leadership and team supervision skills
• A genuine passion for guest service and creating positive guest experiences
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike
• Strong problem-solving and decision-making abilities, with a proactive approach to challenges
• Knowledge of hotel management systems such as Opera and basic accounting skills related to night audit functions
• The ability to work independently and remain calm under pressure
• Flexibility to work overnight shifts including weekends and public holidays (generally 11:00pm to 7:00am)
• Current First Aid and Responsible Service of Alcohol (RSA) certification, or willingness to obtain
• Full working rights in Australia, including the ability to work full-time hours

This is an excellent opportunity for an experienced Front Office professional to join a supportive management team and take ownership of a critical operational role. You'll enjoy a high level of responsibility, autonomy and leadership while being backed by an experienced and collaborative hotel team committed to delivering exceptional guest service.

Additional Information

Benefits and Perks

At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers our team discounted meals, complimentary barista coffee, discounted car parking in the DFO centre, and easy access to public transport.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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