Grosvenor Hotel Adelaide - Assistant Manager/Relief Night Manager

Accorhotel; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Grosvenor Hotel Adelaide, part of the Accor network, seeks an Assistant Manager/Relief Night Manager to lead front office operations on shifts and overnight. Reporting to the Front Office Manager, you will uphold service standards and drive guest satisfaction.

You will manage late arrivals, conduct nightly audits, supervise the night team, and collaborate with other departments to ensure seamless service while promoting ALL loyalty benefits and maintaining safety protocols.

Qualifications

• Proven ability to deliver exceptional guest service and uphold operational excellence.
• A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests.
• Diplomatic and well-tempered, with the ability to calmly manage challenging situations.
• Outstanding communication skills, both written and verbal.
• Availability for a 24/7 rotating roster and full Australia working rights.

Responsibilities

• Oversee hotel operations during days and overnight.
• Manage late arrivals, early departures, and guest inquiries with professionalism.
• Ensure safety, security, and emergency procedures are followed.
• Conduct nightly audits and prepare operational reports.
• Support and lead the night team to maintain premium service standards.
• Resolve guest issues promptly, ensuring a seamless experience.
• Monitor cleanliness and presentation of public areas overnight.
• Liaise with other departments to ensure continuity across shift.
• Act as a Loyalty Ambassador, promoting ALL membership and benefits.
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention.

Skills

Guest service excellence

Team leadership

Communication skills

Diplomacy under pressure

Customer empathy

Tools

Opera Cloud

Excel

Job description

Job Description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist , and let your heart guide you in this world where life beats faster.

Job Description

Assistant Manager/Relief Night Manager at Grosvenor Hotel Adelaide

We are seeking a Assistant Manager/Relief Night Manager to join our Front Office team at Grosvenor Hotel Adelaide. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations during your shifts and overnight representing senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australia's largest hotel network. As a Assistant Manager/Relief Night Manager, you'll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and an exceptional guest journey.

Some of the key duties of this role will include, but not limited to:

• Oversee hotel operations during days and overnight
• Manage late arrivals, early departures, and guest inquiries with professionalism
• Ensure safety, security, and emergency procedures are followed
• Conduct nightly audits and prepare operational reports
• Support and lead the night team to maintain premium service standards
• Resolve guest issues promptly, ensuring a seamless experience
• Monitor cleanliness and presentation of public areas overnight
• Liaise with other departments to ensure continuity across shift
• Act as a Loyalty Ambassador, promoting Accor Live Limitless (ALL) membership and benefits
• Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Qualifications

• Proven ability to deliver exceptional guest service and uphold operational excellence
• A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
• Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
• Outstanding communication skills-both written and verbal
• Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor's purpose of connecting cultures, with heartfelt care.
• Impeccable attention to detail and a proactive approach to problem-solving
• Minimum 2-3 years' experience in a front office leadership/supervisory role within a hotel environment.
• Previous experience in Night Audit and/or Front Office Supervisor roles preferred
• High level of computer literacy; Excel and Opera Cloud experience highly regarded
• Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector)
• Full availability over a 24/7 rotating roster (mornings, afternoons and evenings)
• Full, unrestricted Australia working rights

Additional Information

Our team and working environment:

• Deliver exceptional guest experiences.
• Treat guests and colleagues with respect.
• Demonstrate professionalism and integrity.
• Support teamwork and collaboration.
• Embrace diversity and inclusion.
• Contribute to a positive workplace culture.