Relief Customer Banking Specialist – Multi-Channel Branch

cba; Glen Innes; On-site; AUD 55,000 - 75,000; Full time

Job summary

CommBank is seeking a Customer Banking Specialist for the Glen Innes branch. You will greet customers, understand their needs, and guide them to the right channel. Build genuine connections and demonstrate in-branch technology to enhance the banking experience.

You will help ensure the branch runs smoothly, monitor activity, and maintain high standards of service, while supporting multi-channel banking options for customers.

Qualifications

• Proven track record of delivering exceptional Customer Service.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to inform choices.
• Monitor branch activity to ensure smooth, efficient service and customer satisfaction.

Skills

Customer service

Communication skills

Professional demeanour

Managing customer expectations

Job description

CommBank is seeking a Customer Banking Specialist for the Glen Innes branch. You will greet customers, understand their needs, and guide them to the right channel. Build genuine connections and demonstrate in-branch technology to enhance the banking experience.

You will help ensure the branch runs smoothly, monitor activity, and maintain high standards of service, while supporting multi-channel banking options for customers.