Customer Banking Specialist Relief - Multi Channel - Glen Innes

cba; Glen Innes; Vor Ort; AUD 55.000 - 75.000; Vollzeit

Zusammenfassung

CommBank is seeking a Customer Banking Specialist for the Glen Innes branch. You will greet customers, understand their needs, and guide them to the right channel. Build genuine connections and demonstrate in-branch technology to enhance the banking experience.

You will help ensure the branch runs smoothly, monitor activity, and maintain high standards of service, while supporting multi-channel banking options for customers.

Qualifikationen

• Proven track record of delivering exceptional Customer Service.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.

Aufgaben

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations.
• Demonstrate in-branch technology and digital banking options to inform choices.
• Monitor branch activity to ensure smooth, efficient service and customer satisfaction.

Kenntnisse

Customer service

Communication skills

Professional demeanour

Managing customer expectations

Jobbeschreibung

Glen Innes Branch - Customer Banking Specialist Relief

Full time opportunity - 38 hours per week

Monday - Friday 8.30am - 5.00pm

Multi channel Branch

Relief - Occasional support to Armidale and Inverell branches (reasonable travel required)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people's lives - whether it's opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you'll positively impact our customers' lives and ensure that when they need us, we're there for them.

See yourself in our team

As the Customer Banking Specialist in our Glen Innes Branch, you'll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it's running effectively & efficiently and that customers are satisfied with their experience

What is a Multi Channel Branch?

Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We're interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

Advertising End Date: 27/10/2026