Cairns Branch Banking Specialist: Customer Experience

CommBank; Cairns Regional; Sur place; AUD 52 000 - 64 000; Temps partiel

Résumé du poste

CommBank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand inquiries, and guide them to the right channels. You will build connections, educate customers on branch technology and digital banking, and ensure the branch runs smoothly with high customer satisfaction.

The role emphasizes delivering friendly, professional service in a busy retail banking environment, with rostered hours Monday to Friday 12:15pm–4:15pm.

Qualifications

• Evidence of delivering excellent customer service, ideally in financial services, retail, or hospitality.
• Excellent communication and professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Interest in building a career with CommBank and improving customer wellbeing.

Responsabilités

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

Connaissances

Customer service

Communication skills

Financial services knowledge

Professional demeanor

Outils

In-branch technology

Description du poste

CommBank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand inquiries, and guide them to the right channels. You will build connections, educate customers on branch technology and digital banking, and ensure the branch runs smoothly with high customer satisfaction.

The role emphasizes delivering friendly, professional service in a busy retail banking environment, with rostered hours Monday to Friday 12:15pm–4:15pm.