In-Branch Banking Specialist | Customer Experience Pro

cba; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

CommBank Cairns is seeking a Customer Banking Specialist Relief to join our Cairns Branch on a contract until December 2027. You will be the face of the bank and the first contact for customers, guiding enquiries to the right channel and delivering a seamless service experience.

Your daily duties include greeting customers, building personal connections through meaningful conversations, and demonstrating our in-branch technology and digital banking options.

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and professional demeanor.
• Genuine interest in building a career with CommBank and helping customers achieve their financial goals.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience.

Skills

Customer Service

Communication

Professionalism

Financial Services knowledge

Job description

CommBank Cairns is seeking a Customer Banking Specialist Relief to join our Cairns Branch on a contract until December 2027. You will be the face of the bank and the first contact for customers, guiding enquiries to the right channel and delivering a seamless service experience.

Your daily duties include greeting customers, building personal connections through meaningful conversations, and demonstrating our in-branch technology and digital banking options.