Relief Customer Banking Specialist - Multi-Channel Branch

Commonwealth Bank; Glen Innes; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank in Glen Innes is seeking a Customer Banking Specialist Relief to cover a full-time roster at our multi-channel branch. You will be the first point of contact for customers, guiding them to the right channel and demonstrating digital banking options.

Join a team dedicated to delivering exceptional service while supporting branch operations. This role involves occasional travel to Armidale and Inverell and requires a customer-first mindset and strong communication skills.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to maintain a professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Strong interest in building a career with Commonwealth Bank to support customers' financial wellbeing.

Responsibilities

• Be the face of Commonwealth Bank and greet customers, guiding them to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Educate customers on in-branch technology and digital banking options.
• Monitor branch activity to ensure smooth operations and customer satisfaction.

Skills

Customer service

Excellent communication

Job description

Commonwealth Bank in Glen Innes is seeking a Customer Banking Specialist Relief to cover a full-time roster at our multi-channel branch. You will be the first point of contact for customers, guiding them to the right channel and demonstrating digital banking options.

Join a team dedicated to delivering exceptional service while supporting branch operations. This role involves occasional travel to Armidale and Inverell and requires a customer-first mindset and strong communication skills.