Part-Time Customer Banking Specialist – In-Branch Service

cba; Cairns Regional; On-site; AUD 30,000 - 40,000; Part time

Job summary

CommBank Cairns is seeking a Customer Banking Specialist (Relief) for a permanent part-time role, 20 hours per week, Mon-Fri 12.15pm–4.15pm. As the public face of the branch, you will guide customers to the appropriate channel and demonstrate in-branch and digital banking options.

You will greet customers, build personal connections, educate on products, and help ensure the branch runs smoothly to meet customer expectations.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanour.
• Interest in building a career with CommBank.

Responsibilities

• Greet each customer and understand their enquiry, guiding to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively and that customers are satisfied with their experience.

Skills

Customer service

Communication

Professional demeanour

Team player

Job description

CommBank Cairns is seeking a Customer Banking Specialist (Relief) for a permanent part-time role, 20 hours per week, Mon-Fri 12.15pm–4.15pm. As the public face of the branch, you will guide customers to the appropriate channel and demonstrate in-branch and digital banking options.

You will greet customers, build personal connections, educate on products, and help ensure the branch runs smoothly to meet customer expectations.