Customer Banking Specialist Relief - Multi Channel - Glen Innes

Commonwealth Bank; Glen Innes; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank in Glen Innes is seeking a Customer Banking Specialist Relief to cover a full-time roster at our multi-channel branch. You will be the first point of contact for customers, guiding them to the right channel and demonstrating digital banking options.

Join a team dedicated to delivering exceptional service while supporting branch operations. This role involves occasional travel to Armidale and Inverell and requires a customer-first mindset and strong communication skills.

Qualifications

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to maintain a professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Strong interest in building a career with Commonwealth Bank to support customers' financial wellbeing.

Responsibilities

• Be the face of Commonwealth Bank and greet customers, guiding them to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Educate customers on in-branch technology and digital banking options.
• Monitor branch activity to ensure smooth operations and customer satisfaction.

Skills

Customer service

Excellent communication

Job description

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Glen Innes Branch - Customer Banking Specialist Relief

• Full time opportunity - 38 hours per week
• Monday - Friday 8.30am - 5.00pm
• Multi channel Branch
• Relief - Occasional support to Armidale and Inverell branches (reasonable travel required)

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whether it’s opening your first account, saving for a wedding, buying your first home, or planning for your retirement. Working with us in RBS means you’ll positively impact our customers’ lives and ensure that when they need us, we’re there for them.

See yourself in our team

As the Customer Banking Specialist in our Glen Innes Branch, you’ll be the face of Commbank & the first person customers speak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance their experience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in people who have:

• A proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & display all the right behaviours to maintain an approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

'Aboriginal &/or Torres Strait Islander people encouraged to apply'

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Advertising End Date: 27/10/2026