In-Branch Banking Specialist: Help Customers Thrive

Commonwealth Bank; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Commonwealth Bank, Cairns Branch, is seeking a Customer Banking Specialist on a full-time relief contract until December 2027. You will be the first point of contact for customers and help guide them through in-branch and digital options.

In this role you will greet customers, build connections through conversations, demonstrate our technology, and ensure the branch operates smoothly while delivering an exceptional customer experience.

Qualifications

• Proven track record of delivering exceptional Customer Service in Financial Services, Retail or Hospitality.
• Excellent communication skills with a professional demeanor.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with Commonwealth Bank.

Responsibilities

• Greet each customer and understand their inquiry, guiding the customer to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education and demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it's running effectively and that customers are satisfied with their experience.

Skills

Customer service

Communication skills

Expectations management

Professional demeanor

Job description

Commonwealth Bank, Cairns Branch, is seeking a Customer Banking Specialist on a full-time relief contract until December 2027. You will be the first point of contact for customers and help guide them through in-branch and digital options.

In this role you will greet customers, build connections through conversations, demonstrate our technology, and ensure the branch operates smoothly while delivering an exceptional customer experience.