Customer Banking Specialist (Relief) - Multi-Channel

Commonwealth Bank; Margaret River; On-site; AUD 60,000 - 80,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Dunsborough branch, with duties spanning across Collie and Margaret River. You will assist customers with everyday banking, promote digital options, and process loan and credit card applications.

A focus on personal connections and high service standards is essential. The role involves working in a multi-channel branch environment, training opportunities, and collaboration with teammates to ensure a seamless customer

Qualifications

• Experience in delivering outstanding customer service in banking or retail.
• Strong communication skills and ability to ask guiding questions.
• Comfort with digital channels and branch technology.

Responsibilities

• Assist customers with general banking transactions and inquiries.
• Build personal connections with customers through face-to-face and direct channels.
• Encourage use of in-branch technology and digital banking options.
• Process applications for personal loans and credit cards.
• Capture customer feedback and help address service gaps.
• Receive ongoing training and development to support career goals.

Skills

Customer service

Communication

Problem solving

Teamwork

Job description

Commonwealth Bank is seeking a Customer Banking Specialist Relief at our Dunsborough branch, with duties spanning across Collie and Margaret River. You will assist customers with everyday banking, promote digital options, and process loan and credit card applications.

A focus on personal connections and high service standards is essential. The role involves working in a multi-channel branch environment, training opportunities, and collaboration with teammates to ensure a seamless customer